Case Study: Successful migration to M365 without compromising mobile organizational contacts
The Chambre de Métiers et de l'Artisanat des Hauts-de-France The organization supports craft businesses in the Hauts-de-France region with consulting, training, and guidance throughout all phases of their operations. To ensure the automatic synchronization of organizational contacts from directories to mobile devices after migrating to Microsoft 365 , the organization relies on sync.blue® .
sync.blue® at CMA Hauts-de-France – The Highlights
Closed contact gap after M365 migration: Directory and contact data are automatically synchronized from a central directory to smartphones.
Minimal IT project effort: Integration into the existing environment was quick and easy, as was the rollout via Intune.
High acceptance in everyday work: Employees benefit from a constantly updated database and convenient access without complicated searches.
A data protection-compliant solution with full control: Data remains in Europe, while the organization controls which information is synchronized via Entra ID.
Time savings in data maintenance: Changes in the directory are automatically synchronized, eliminating the need for manual contact maintenance.
The challenge
With the migration from Google Workspace to Microsoft 365, a proven feature needed to be retained: direct access to central organizational contacts via the native Contacts app on work-issued smartphones. Therefore, a solution was sought that would provide this functionality, automatically transfer contact data to mobile devices , and enable employees to easily access up-to-date contact information – without any additional effort for users or IT.
The solution: sync.blue® MOBILE
To restore the missing availability of directory contacts on smartphones after the switch to M365, the organization chose sync.blue® MOBILE for the following reasons :
Automatic synchronization of directory contacts directly to employees' smartphones
Attractive price-performance ratio compared to the tested alternatives
Data storage in Europe and full control over synchronization
Setup & Rollout
Thanks to the simple setup, the integration into the existing M365 environment and the personal support from an individual contact person, sync.blue ® MOBILE was able to be used productively at CMA Hauts-de-France within a very short time.
"Despite the specific procurement and process requirements of a public institution, the implementation went smoothly. Today, the directory contacts of CMA Hauts-de-France are automatically and reliably available on the smartphones of the employees."
Hendrik Janssen, Senior Key Account Manager at sync. blue®
Results & Business Impact
Seamless transition to Microsoft 365: The automatic provisioning of directory contacts, familiar from the Google environment, is available to employees as usual.
Noticeable time savings in everyday work: Contact details are available directly on the smartphone, eliminating time-consuming searches in Outlook and unnecessary follow-up questions.
Reduced administrative effort: Phone number and contact changes are automatically synchronized, without any user or admin intervention.
"Accessing contacts and directories in Outlook on a smartphone isn't exactly intuitive, and sync.blue® overcomes precisely this hurdle. [...] Users are thrilled, and the new feature offers real added value in everyday use."
Christophe Flers, Head of IT and Digitalization at CMA Hauts-de-France
About sync.blue®
sync.blue® is the leading platform for seamless contact synchronization across more than 80 applications and devices. The cloud solution offers both one-way and two-way synchronization , ensuring efficient contact management . sync.blue® impresses with its extensive compatibility with numerous apps and adheres to the highest security standards, including GDPR compliance . The service is operated in ISO 27001-certified German data centers , further enhancing data security.
