Case Study: Fürst Group trusts sync.blue® to ensure caller ID for its IT hotline and contact synchronization to mobile devices
- sync.blue
- 5 days ago
- 3 min read
The Fürst Group is a Germany-wide staffing services provider specializing in facility management, general staff and security. The company needed a solution to reliably synchronize contacts from the Global Address List (GAL) to company cell phones while simultaneously making them available in Microsoft Teams, so that the IT hotline could clearly and quickly identify callers within the IT-support queues. Using sync.blue®, the Fürst Group has solved both requirements using a single, centralized platform.
sync.blue® at Fürst Gruppe – The highlights
All-in-One Synchronization: Contacts from the GAL and Microsoft Teams consolidated into a single platform for contact management.
More Efficient IT Hotline: Clear caller identification reduces follow-up inquiries and manual search efforts for contact data for the IT department.
Mobile Access to Contact Information: All relevant contacts are fully available and up-to-date for employees, even when they are mobile - ideal for seamless internal communication via company cell phones.
Zero-cost transition: Same price as the previous provider, but with more features.
Quick setup: Easy configuration with no technical hurdles.
Satisfied team: The solution significantly improves internal processes and receives very positive user feedback.
Fürst Gruppe
The Fürst Group is a service provider operating throughout Germany, specializing in facility management, security, cleaning, and staffing services. The group relies on modern IT and communication solutions to streamline internal processes and provide optimal support to its employees.
Missing Caller ID in the IT-Hotline
Internal calls from employees often appeared as unknown numbers within the IT hotline. The reason: Microsoft Teams could not access contact information in the Microsoft Global Address List (GAL).
This meant that IT experts had to manually look up every number from the call queue in the directory. This delayed callbacks and made coordination unnecessarily time-consuming. At the same time, contacts needed to be automatically and reliably available on employees’ company cell phones - so the Fürst Group needed a solution that could consolidate and synchronize contact data from GAL, Teams, and mobile devices within a single platform.
One platform for all contacts
With sync.blue®, the Fürst Group builds its contact management and synchronization on a platform that covers both the synchronization of contacts from the GAL to company mobile phones as well as the distribution of contacts into Microsoft Teams.
Internal contacts are thus automatically available, up-to-date, and require no manual updating – whether on mobile devices or via the IT hotline. This ensures reliable caller ID, faster callbacks, and significantly more efficient team workflows.
"Once contacts are consistently available everywhere, clear workflows emerge. That’s exactly what sync.blue® provides to the Fürst Group—every day.“
Hendrik Janssen, Key Account Manager at sync.blue®
Quick setup
The implementation of sync.blue® went smoothly and without any technical issues. All synchronizations were configured quickly, and any questions raised with sync.blue® Support during the process were answered without any delays.
"We were looking for an all-in-one solution that covers both mobile devices and teams. That's what we found in sync.blue®."
Markus Berger, System‑ and Network Administrator at Fürst Gruppe
Added value throughout the workday
Thanks to sync.blue®, the IT help desk can now clearly identify internal callers - eliminating the need for manual number lookups. This saves the IT team a significant amount of time every day. In addition, contact information is always available on company cell phones, improving mobile accessibility for employees and streamlining daily work processes throughout the company.
Future-proof with sync.blue®
Active contact synchronization keeps data up to date at all times and prevents outdated entries. The IT department is very satisfied with the solution. As Teams calling continues to expand, sync.blue® will also become relevant in other departments in the future, particularly those that use call queues.
About sync.blue®
sync.blue® is the leading tool for seamless synchronization of contacts across more than 80 applications and devices. The cloud solution offers both one-way and two-way synchronization and ensures efficient contact management. sync.blue® impresses with its extensive compatibility with numerous apps and relies on the highest security standards, including GDPR guidelines. The service is hosted in German data centers, which also contributes to data security.