Case Study: HYDAC relies on sync.blue® for mobile accessibility and smart caller identification for its teams
- sync.blue
- 7 hours ago
- 3 min read
HYDAC is a leading global provider of hydraulic and engineering solutions. After migrating from on-premises Exchange servers to Exchange Online, users lost their ability to access the Global Address List (GAL) from their mobile devices. This led to callers not being recognized and internal contacts having to be saved manually. Thanks to sync.blue®, HYDAC was able to close this gap and now enjoys mobile accessibility, automatic caller recognition, and efficient mobile contact management across the board.
sync.blue® at HYDAC – The highlights
Mobile GAL Synchronization: Automatic synchronization of all contacts to employees’ smartphones - ideal for a manufacturing company with cross-departmental communication.
Real-time Caller ID: Thanks to the automatic synchronization of GAL contacts, phone numbers are assigned to the correct individuals on their smartphones.
Quick implementation: Thanks to the clear documentation in the sync.blue® Help Center and personalized support from the Key Account Manager, the setup went smoothly.
Personalized support: Short communication channels and quick coordination with the Key Account Manager via Microsoft Teams.
Secure and compliant with data protection regulations: sync.blue® reliably meets all of HYDAC’s requirements.
HYDAC
HYDAC is a global provider of hydraulic and engineering solutions. With approximately 10,000 employees and over 50 subsidiaries, the company places great emphasis on seamless communication - especially for mobile field service and sales teams.
Missing contacts hinder communication
After migrating to Exchange Online, the usual access to the Microsoft Global Address List (GAL) was no longer possible from Active Directory. Consequently, phone numbers could no longer be automatically assigned to the correct people, and searches via the native Contacts and Phone apps did not work. Contacts were only available via manually maintained Outlook contacts - a cumbersome and error-prone process. This led to additional effort, complicated coordination, and delays in day-to-day work, particularly in sales.
Mobile access secured
Using sync.blue®, HYDAC was able to automate access to the Global Address List (GAL). The solution integrates seamlessly with Exchange Online and ensures that all contacts are managed centrally and automatically synced to mobile devices. As a result, contact information is always up to date and available natively in the smartphone address book, including reliable caller ID, without the need for manual maintenance or additional installations.
"HYDAC is a prime example of how sync.blue® helps make mobile processes more efficient.“
Hendrik Janssen, Key Account Manager at sync.blue®
Smooth rollout
The implementation of sync.blue® at HYDAC went smoothly and efficiently. Thanks to the clearly structured technical documentation, the IT team was able to complete the setup on their own. The solution was up and running in no time. Questions were answered promptly, and communication was straightforward via Microsoft Teams.
„The collaboration, in particular, went extremely well and quickly became friendly.”
Niklas Balke, IT-Department at HYDAC
Verified security and data protection
HYDAC places great importance on data protection and IT security. sync.blue® complies with GDPR requirements, uses ISO 27001-certified German data centers operated by independent providers, and provides both a Data Processing Agreement (DPA) and technical and organizational measures (TOM). In collaboration with external data protection service provider DataGuard, security and data protection standards are continuously reviewed.
Efficiently connected and future-proof
With sync.blue®, HYDAC - a company in the manufacturing industry - ensures seamless mobile access to contact information. All information is centrally synchronized, up-to-date, and available 24/7 - even offline. This saves time, reduces costs, and lightens the workload for employees across the entire company. As a result, HYDAC gains efficiency, improves internal communication, and creates a scalable foundation for future requirements.
About sync.blue®
sync.blue® is the leading tool for seamless synchronization of contacts across more than 80 applications and devices. The cloud solution offers both one-way and two-way synchronization and ensures efficient contact management. sync.blue® impresses with its extensive compatibility with numerous apps and relies on the highest security standards, including GDPR guidelines. The service is hosted in German data centers, which also contributes to data security.