Do you know this? A customer calls, but their contact details are not stored in the telephone system. A colleague is desperately searching for a current phone number because it hasn't been updated in the CRM. Or the IT department spends hours updating employee contacts and synchronizing them in different systems.
All these problems may sound like minor everyday obstacles, but they cost your company money - every day. Especially in economically challenging times, companies should make processes more efficient. There is a simple solution: automation. With a platform like sync.blue®, which is compatible with over 80 apps and systems, you can make contact management more efficient and reduce IT costs while increasing productivity.
Where costs arise from manual contact management
Many companies underestimate how much money they lose by inefficient contact management processes. There is a simple way to save costs with automation. Here are the three most common problem areas:
Manual management of contacts
Entering or updating contact data in different applications and devices often takes longer than you think. Employees have to process each system separately - a huge time trap, especially for large teams.
Error in central provisioning
Duplicate, incomplete or outdated contact data not only leads to internal misunderstandings, but also makes communication with customers and partners more difficult.
Unnecessary queries and callbacks
If callers are not recognized by name - whether due to a lack of synchronization or outdated data - unnecessary queries and callbacks arise.
These little things cost time and drive up communication costs.
The hidden costs behind these processes
According to the Federal Statistical Office, an average working hour costs €41.30 in Germany. Even small time losses due to manual processes quickly add up to high costs.
A sample calculation with exemplary figures:
5 minutes per day/employee for administration: Creating, updating and deleting data.
10 minutes per day/employee for searching for contact data: Missing information costs time and nerves.
3 minutes per day/employee for unnecessary callbacks: Particularly frequent for unknown calls.
Even for a company with 25 employees, this adds up to 138.15 working hours per month. This equates to €5,704.56 per month or €68,454.75 per year - costs that could be avoided through automation.
How sync.blue® helps your company
sync.blue® is the leading platform for synchronizing contact data and connects over 80 apps and systems - from CRM tools and telephone systems to mobile devices such as Apple iPhone and Google Android. With sync.blue®, all these processes run automatically without the need for manual intervention.
The advantages at a glance:
Automated contact management: Changes to contact data are automatically synchronized in all connected systems. This keeps everything up to date without anyone having to rework it.
Error-free data quality: sync.blue® minimizes errors such as duplicate or incomplete data records and ensures consistent information in all systems.
Relief for the IT department: IT no longer has to carry out manual synchronization processes. This saves time and allows IT to concentrate on strategic tasks.
Scalability and flexibility: Whether small teams or large companies: sync.blue® adapts to requirements and grows with the company.
Made in Germany and GDPR-compliant: sync.blue® works in German data centers and meets the highest data protection standards to keep your data secure.
Conclusion: Save costs by automating processes
The manual central provision of employee contacts is not only time-consuming, but also prone to errors. Missing write protection, outdated data or insufficient access rights can cause serious problems - from inefficient workflows to data protection breaches. What's more, companies often fall into a make-or-buy trap when it comes to contact management: They invest valuable internal resources in in-house administration, even though a specialized solution such as sync.blue® does the job much more efficiently and cost-effectively. The idea of using an internal solution seems attractive at first, but often results in high hidden costs:
Not only does the IT department have to take care of maintenance and security updates, it also has to ensure ongoing compatibility with other systems, minimize data protection risks and ensure scalability. Especially when the company grows, an internal solution quickly reaches its limits - be it due to increasing data volumes, higher requirements for access controls or more complex integrations. sync.blue® relieves companies of these challenges, synchronizes data automatically, ensures maximum data security and scales flexibly with the needs of the company. With an efficient solution like sync.blue®, you not only save time and IT costs, but also prevent typical errors in contact management.
Automating contact management is a clear competitive advantage - and with sync.blue® you are opting for a future-proof solution that streamlines your processes and eliminates sources of error. Invest in efficiency and data security now and test sync.blue® free of charge and without obligation - your company will thank you for it.
About sync.blue®
sync.blue® is the leading tool for seamless synchronization of contacts across more than 80 applications and devices. The cloud solution offers both one-way and two-way synchronization and ensures efficient contact management. sync.blue® impresses with its extensive compatibility with numerous apps and relies on the highest security standards, including GDPR guidelines. The service is hosted in German data centers, which also contributes to data security.